Queue Replay

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speed 1s → 1m 00s

scrub day

space = play/pause · ←/→ = ±1 min (shift: ±10) · click timeline to seek

Pick a queue and a day to start the replay.

Glossary — every term on this page

Tags: MEASURED = real observation · DERIVED = computed with an assumption or definitional choice · ASSUMPTION = timer/estimate, not observed · SELF-REPORTED = visitor-entered · CONFIG = a setting · DISPLAY = cosmetic threshold. Full glossary →

Data sources

State transition log MEASURED: Every state change of every queue entry (join, summon, serve, …) with a server timestamp. The backbone of every number on this dashboard.
Location pings MEASURED: Device reports: which named venue spaces the device is in, battery level, timestamp. Cadence is device-driven — gaps of minutes are normal, and a dead or offline device simply stops pinging, so any 'location' is only as fresh as the last ping.
Group size SELF-REPORTED: Declared by the visitor when joining the queue. Every people-count on the dashboard scales by it.
Queue configuration CONFIG: Capacity, estimated view time, summon expiry windows, open/close times — settings, not observations.

Event vocabulary (who fires what)

Join Queue MEASURED: Visitor taps “join” on their device.
Summon MEASURED: The tick algorithm decides there is room and calls the next group.
Force Summon MEASURED: Manual staff override summon.
Acknowledge Summon MEASURED: Visitor taps to confirm they saw the summon.
Serve MEASURED: Staff admit the group at the exhibit door. As a proxy for “the group arrived” it includes however long staff took to press the button.
Complete ASSUMPTION: Fires automatically ≈ the configured estimated view time (+ ~5 s of tick latency) after Serve. Not an observation of the group leaving — everything derived from it inherits this.
Postpone MEASURED: Visitor answers “not yet” to a summon; the entry returns to waiting.
Requeue MEASURED: System returns a postponed entry to the queue.
Expire MEASURED: A summon timed out unacknowledged, or the group never arrived. The event is real; the timeout lengths are configuration.
Cancel MEASURED: Visitor leaves the queue.
Cancel Queue MEASURED: Staff or system cancel the whole queue (e.g. at closing).

Timeline chart

Waiting to enter (people) — blue line DERIVED: Per minute: sum of group sizes over entries in IN_VIRTUAL_QUEUE or POSTPONED — the same definition as the “Waiting” tile, so line and tile agree. Summoned groups are excluded (they appear as summon dots instead), so the line drops the moment a group is called in.
In exhibit (people) — green area DERIVED: Per minute: sum of group sizes over entries in SERVED state. Entry into the state is the staff Serve (measured); exit is the Complete timer — occupancy is modeled, showing groups inside for exactly the configured view time.
Capacity — dashed line CONFIG: The queue's configured exhibit capacity in people.
Summon dots (orange) MEASURED: One dot per person in the summoned group, at the moment the Summon / Force Summon fired. Bright dots: the visitor acknowledged that summon (an Acknowledge Summon before the group's next summon). Dim dots: no acknowledgment ever arrived — though a group can still show up and be served without tapping acknowledge. Same-minute dots stack in one column, bright at the bottom; hover shows time, entry, group size and outcome; the legend checkbox toggles them.
Chart scale (2–5 px/min) DISPLAY: The chart renders at a uniform 2, 3, 4 or 5 pixels per minute, scrolls horizontally when wider than the panel, and follows the playhead.
Resolution DISPLAY: The chart is bucketed per minute; the tiles and table below are exact at the selected second.

Stat tiles

One tile per group (states are disjoint) DERIVED: Waiting, Summoned and In exhibit partition the live queue by current state: every group is counted in exactly one of them. Summoned people are not part of the Waiting count, and Waiting + Summoned + In exhibit = people currently in the system.
Waiting (people · groups) MEASURED: People whose group is currently in IN_VIRTUAL_QUEUE or POSTPONED — still holding a spot in the queue, not yet called. The subtitle gives the group count, plus postponed people when there are any. People is the sum of self-reported group sizes.
Summoned (people on their way · groups) MEASURED: People whose group is currently in SUMMON_PENDING or SUMMONED — already called in and walking over. Not part of the Waiting count.
In exhibit x/cap · spots free DERIVED: People in SERVED state versus configured capacity. Inherits the modeled occupancy (Complete timer).
Served today (people · groups) MEASURED: People (and groups) that hit Serve at any point earlier in the replay day, including those currently in the exhibit.
Longest current wait MEASURED: max(now − join time) over the groups currently waiting.
Actual wait (last 5 served) MEASURED: Median of (serve − join) over the 5 most recently served groups — a deliberately small, current sample of what a visitor served right now actually waited.
Wasted summons (+ cancelled) MEASURED: Groups whose day has ended in EXPIRED so far; the subtitle counts USER_CANCELLED the same way.

Alerts

Exhibit EMPTY while N groups wait DERIVED: Modeled occupancy is zero while entries wait. Because occupancy is modeled, a group may in truth still be inside past the timer.
N idle spots while groups wait DERIVED: Modeled occupancy below configured capacity while entries wait — same caveats as above.

Group table

Status (“for X”) MEASURED: Destination state of the entry's latest transition; “for” is the time since that transition.
ID / device MEASURED: First 8 characters of the entry id, and the device name from the session.
People (👤 icons) SELF-REPORTED: Group size declared at join.
Waiting (bar + time) DISPLAY: Time is measured (now − join). The bands are display choices: green under 15 min, amber 15–40 min, red over 40 min; the bar reaches full width at 90 min.
in exhibit X ⚠ DERIVED: Time since Serve. The ⚠ appears past the configured estimated view time, and “still inside” is the modeled-occupancy assumption.
Joined MEASURED: Timestamp of the Join Queue transition.
In venue DERIVED: now − the session's first location ping of that day. A proxy for entering the venue; a device that pinged late (or a visit spanning midnight) skews it.
Last location MEASURED: Space names from the latest ping at or before now; overlapping spaces are joined with “·”. Only as fresh as the last ping.
Battery MEASURED: Battery level from that ping. The red “low” styling under 20% is a display choice.
Updated (+ red “!”) MEASURED: Time of the last ping; the “!” marks pings older than 10 minutes (display threshold).
Summoned from (“X ago”) DERIVED: Space names from the last ping before the summon. If the device hadn't pinged recently this is where the group was last seen, not necessarily where they were.
Finished in the last 15 min DISPLAY: Terminal entries linger on screen for 15 minutes; “waited” is their final wait (terminal time − join).

Event feed

Feed rows MEASURED: Time, action, entry, resulting state, and the group's location at that moment (last ping at or before the event — same staleness caveat). “after X in queue” = summon − join; “total wait” = serve − join.